Expertise to service the most advanced and legacy printers |
SERVICE
Supported Products
ONSITE
Maintenance Contracts
Retainer Service
Per-Call Service
Preventive Maintenance
Advance Exchange
Warranty Upgrade
Total Laser Care
Cost-per-Print Plans
Managed Print Services
Installation&Operator Training
Management Reporting
Depot
Maintenance Contracts
Retainer Service
Per-Call Service
Certified Pre-Owned
PSC specializes in servicing and supporting all major brands and types of computer printers, copiers, faxes and scanners. We are proud of our outstanding reputation for superior technical competence and excellence in customer service. Our service and support programs will reduce your total cost of printing, maximize printer uptime and extend the useful life of your printers, copiers, faxes and scanners.
PSC's support staff consists of certified/trained senior technicians with many years of printer, copier, fax and scanner repair experience. Our service philosophy also includes professional account management and reporting to assure rapid, responsive problem resolution.
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Printers we supportAddmaster, AMT Datasouth, Axiohm, Apple, C. Itoh, Canon, Craden, Datamax, Dataproducts, Digital Equipment, Epson, Fujitsu, Genicom, Hewlett Packard, IBM, Intermec, Kentec, Kyocera, Lexmark, MicroPlex, NCR, Okidata, Output Technology, Printek, Printronix, PSI, QMS, Sato, Source Technologies, Tally, Tektronix, Texas Instruments, Troy, Unisys, Xerox, Zebra, and others. |
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Service Level AgreementsPSC offers a wide range of Service Level Agreements to meet both your response time requirements and your budget. We also offer Consumables Cost Management services designed to identify and reduce your total cost of printing.
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Application AnalysisOur expertise also includes analyzing printer and document scanner applications. We will assist you in selecting the best printer or scanner, for the application and budget. Our Core Competencies include:
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| Onsite Maintenance Contracts | |
For total “Peace-of Mind” our annual onsite Unlimited Call Contract (UCC) offers you:
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| Retainer Service | |
Our retainer plan combines the contract advantages of
priority response and blanket coverage with the flexibility of
“per-call” service and discounted labor rates. A retainer is
paid at the beginning of the contract. Service charges are
deducted from the retainer balance when you authorize service.
The retainer has an infinite life and provides blanket
coverage on all your printers and scanners. In summary, this
plan offers you:
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| Per-Call Service | |
| You don’t need a contract to use our printer, copier, fax or scanner
repair services. Just call us at 508-665-6000 or email service@printersupport.net. We accept Visa, MasterCard, American Express and Purchase
Orders from organizations with a D&B paydex rating of 70 or
better. |
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| Preventive Maintenance Service | |
Preventive Maintenance will maximize equipment uptime,
minimize expensive repairs and extend the useful life of your
printers, copiers, faxes and scanners. Although Preventive Maintenance is
included in many of our support programs, we also offer our
Preventive Maintenance/Cleaning service on a flat-rate basis
for equipment that is not covered under a contract. We will
also provide you with reporting of each printer’s location,
IP address, serial number, total page count and User
Maintenance Kit remaining life. Actual Preventive
Maintenance/Cleaning procedures varies by model but includes:
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| Advance Exchange Plan | |
| This plan offers next day shipment of an advance exchange
printer, copier, fax or scanner, to any location in the continental US.
When a unit needs repair we FedEx a replacement overnight. The
faulty unit is returned to us in the same shipping box (we
even include the shipping label). We then repair the faulty
unit, reconfigure it to your specifications, and put it in
your Advance Exchange Inventory. |
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| Warranty Upgrade Programs | |
| Today, most printers, copiers, faxes and scanners are sold with a
return-to-factory or authorized service center warranty.
This requires shipping the unit (with the correct packing
materials) to the designated repair facility. Our Warranty
Upgrade program upgrades this warranty to an onsite warranty
so all repairs are done at your location. |
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| Total Laser Care | |
Total Laser Care offers priority on-site support for your
laser printers – onsite service, preventive maintenance . . .
and all consumables – all included in the cost of the
consumables. There is no additional charge for any service
parts or labor. Total Laser Care includes:
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| Cost-per-Print Plans | |
| A cost-per-print program takes the guesswork out of the
cost of printing by making per-page rates and total costs
fixed and budgetable. It is based on a predetermined per-page
rate to manage your print environment. Cost-per-Print laser printer service plans include all maintenance costs and all consumable supplies - such as toners, developers, and fuser kits. Billing is based on the actual number of pages printed. Page counts are automatically collected on a monthly basis. With Printer Support Corp. you never pay for unused volume, you only pay for what you print. PagePack is a managed print cost service that will guarantee your total cost of color printing regardless of print page density on your Xerox printers. This plan includes all supplies and service – all at one guaranteed monthly cost-per-print.
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| Managed Print Services - Creating A Better Print Environment | |
| Do you have the time and staff to proactively manage your
print environment? The total cost of printing represents a largely un-audited and uncontrolled business expense today for most organizations. Generally speaking corporations spend upwards of 3 % of corporate revenue on their total cost of printing. Printer Support Corporation’s Print Fleet Management program will identify; reduce and manage your total cost of printing. We will also show you ways to optimize your printer environment. To manage you need to monitor and measure. Print Fleet Management is a remote management tool that allows us to conveniently and effortlessly track and monitor your print environment. We will help you protect your printer investment by reducing and monitoring print related costs, minimize downtime, increase efficiency and extend the useful life of your printer population. Here’s How Our Managed Print Services Work:
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| Installation Services | |
PSC’s installation service
includes:
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| Management Reporting | |
PSC can also provide you with a
wide range of valuable management information regarding your
printer, copier, fax and scanner population including:
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| Depot Services | |
| PSC’s depot repair facility is the
least-costly alternative for supporting your
“non-mission-critical” printers, copiers, faxes or scanners. It is also a
cost-effective alternative to manufacturer’s repair centers.
Our depot repair facility is staffed with highly trained technicians. Each printer, copier, fax or scanner is not only repaired for the reported problem, it also receives a preventive maintenance/cleaning service according to factory specifications. We offer:
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| Depot Maintenance Contracts | |
Our annual depot Unlimited Call Contract (UCC) offers you:
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| Depot Retainer Service | |
This plan combines the advantages of priority response and
blanket coverage with the “pay-as-you-go” flexibility of
“per-call” service and discounted labor rates. A retainer is
paid at the beginning of the contract. Service charges are
deducted from the retainer balance when you authorize
service. In summary, this plan offers you:
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| Depot Per-Call Service | |
| You don’t need a contract to use our depot repair
services. Just call us at 508-665-6000 or email service@printersupport.net. We accept Visa, MasterCard, American Express and Purchase Orders from organizations with a D&B paydex rating of 70 or better. |
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| Certified Pre-Owned Printers | |
| PSC is serious about saving you money.
Enjoy the confidence of purchasing certified pre-owned printers from PSC. Each certified pre-owned printer is reconditioned to ensure that it performs to the standards of a newly manufactured product. Certified pre-owned printers include a full warranty and are eligible for any of our service plans. Certified pre-owned printers are subject to availability so please contact us for further details. |
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